At Secrets of Success Business Consultants LLC, we value our clients and strive to provide high-quality consulting services. Because our time, expertise, and scheduling availability are limited, the following Refund & Cancellation Policy applies to all services, sessions, programs, and digital products.
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1. Consulting Services Refund Policy
Non-Refundable Services
All consulting services—including strategy sessions, coaching, workshops, and business consulting packages—are non-refundable once:
The session has begun, or
Work has been initiated, or
Digital materials or documents have been delivered
Refunds will not be provided for completed or partially completed consulting services.
Prepaid Sessions
Prepaid sessions or packages are also non-refundable, but may be rescheduled according to the cancellation guidelines below.
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2. Digital Products Refund Policy
All digital products—including templates, guides, downloadable resources, online materials, or e-learning content—are non-refundable due to the immediate access and transferability of the content.
If you experience a technical issue, please contact us and we will assist in resolving it.
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3. Cancellation Policy for Appointments & Sessions
Client Cancellations
We require at least 24 hours' notice to cancel or reschedule a consulting session.
Cancellations made 24 hours or more in advance:
✔ May be rescheduled at no additional charge.
Cancellations made less than 24 hours in advance:
✘ Will be considered a missed session and are not refundable.
Failure to show without notice (“no call / no show”):
✘ No refunds
✘ No rescheduling
Late Arrivals
If you arrive late:
The session will still end at the scheduled time.
No refunds or additional time will be provided.
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4. SOS Business Consultants LLC Cancellations
If SOS Business Consultants LLC must cancel a session due to emergency or unforeseen circumstances:
We will reschedule your session at no additional cost, or
Provide a credit toward future services
Refunds may be issued only at our discretion in exceptional circumstances.
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5. Refunds for Events, Workshops, and Programs
Live Events or Workshops
Unless otherwise stated at registration:
Tickets are non-refundable
Tickets may be transferable to another person or future event upon request
Programs & Multi-Session Packages
If you enroll in a multi-week or multi-session program:
No refunds are provided after program access or materials are delivered
Rescheduling options may be provided depending on availability
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6. Chargebacks & Payment Disputes
Initiating a payment dispute or chargeback without contacting SOS Business Consultants LLC first is considered a breach of this policy.
We reserve the right to:
Provide documentation to your bank
Terminate access to services
Recover lost fees or damages
If you have any concerns about your purchase, please reach out first—we’re here to help.
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7. How to Request a Cancellation or Reschedule
To cancel or reschedule a session, contact us at:
Email: [email protected]
Phone: 904.438.8011
Cancellations are honored based on the timestamp of your message.
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8. Policy Acceptance
By purchasing services, booking consulting sessions, or downloading digital products from SOS Business Consultants LLC, you acknowledge and agree to this Refund & Cancellation Policy.
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9. Contact Us
If you have any questions about this policy, please contact:
Secrets of Success Business Consultants LLC (SOS Business Consultants LLC)
Website: www.sosbusinessconsultants.com
Email: [email protected]